Welcome to Double Five Technology ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (double5tech.com), engage with our digital platforms, or use our AI implementation and automation services.

1. Information We Collect and How We Collect It

We prioritize your privacy and limit the data we collect. We categorize our data collection as follows:

  • Information You Provide Directly: We do not use automated web forms or tracking to collect your personal identification information. We only collect details such as your name, company, email address, and phone number when you voluntarily provide them to us through direct communication channels, such as email, text messaging, or direct service inquiries.
  • Technical Data Collected Automatically: When you visit our website, standard underlying web technologies may automatically log basic technical data. This includes your IP address, browser type, and time of access. This data is strictly used for maintaining website security, server health, and basic operational functionality.
  • Service & AI Interaction Data: Any operational data, documents, or prompts you share with us during the development or execution of custom platforms and AI workflows are collected solely through our direct project communications.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide, operate, and maintain our digital services and custom platforms.
  • To design and implement AI-driven automation tailored to your business needs.
  • To communicate with you regarding project updates, technical support, and administrative matters.
  • To improve our website functionality, security (such as IP binding and geofencing capabilities), and user experience.
  • To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our business, such as cloud database hosting (e.g., Supabase, AWS), analytics providers, and AI processing APIs. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

4. Data Security and Retention

We implement robust technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. We retain personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights Under the PDPA

If you are a resident of Singapore, you have specific rights regarding your personal data under the PDPA, including:

  • Access: You can request a copy of the personal data we hold about you and information about how it has been used or disclosed.
  • Correction: You can request that we correct any inaccurate or incomplete personal data.
  • Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions.

6. Third-Party Links

Our website and platforms may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date."

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint regarding our data practices, please contact our Data Protection Officer at:

Double Five Technology

Email: pdpa@double5tech.com Website: www.double5tech.com